Customer Success
Your strategic partner in eConsult implementation and optimization
Industry-leading customized
clinician support services
Our client success team is here to help every step of the way.
We guide you through assessment, implementation, education, and
reporting.
Needs Assessment
We meet with you to understand your unique needs and goals in order to shape how we work together and ensure successful outcomes throughout our engagement
Implementation & Onboarding
Integration with your IT systems and clinical workflows for quick user adoption, user training, and support for all your questions to make using our products simple
Provider Engagement & Training
We provide ongoing user training, education and marketing collateral, and touch-point meetings so that you feel supported and confident as a RubiconMD user
Strategic Alignment
We ensure that your eConsult workflows are aligned to your clinical goals and quality initiatives
HITRUST Certified
RubiconMD is HITRUST certified, which means we take data protection seriously to ensure maximum security of patient data and HIPAA compliance
Data and Reporting
We provide you with a data analytics dashboard that allows you to track critical metrics and gain insights on clinician engagement, ROI, patient impact, experience with eConsults and more
I absolutely LOVE RubiconMD. From the day we started working with you the attention to clinical experience has been incredible.
PCP from a major ACO
Our team, at your service
We deliver virtual specialty care that is aligned with your organization’s needs. By working with our client success team, you can expect:
- Keep the patient at the appropriate site of care
- A seamless clinical workflow that is proven to help patients
- To avoid unnecessary services and reduce costs
- Improve patient outcomes
Why RubiconMD?
The healthcare system needs virtual solutions now more than ever. You and your team can revolutionize the way you deliver value-based care.
RubiconMD Premier Specialist Panel
Improved care plans 80% of the time
Best-in-class user experience
Clinical workflow expertise
More accessible, convenient patient care
Reduce costs for patients & health system
